We follow a fair and transparent process for refund requests.
Eligibility Basics
Refund requests are assessed based on order verification, timeframe, and product condition where return is required.
Request Window
Please contact support within 14 days of confirmed delivery. This does not limit non-excludable rights available under New Zealand consumer law.
How to Request a Refund
Email welcome@vorzelynflix.world with your order reference, full name, contact email, and reason for request. Our team may ask for supporting details to complete review.
Assessment and Processing
After review, approved refunds are issued to the original payment method within a reasonable processing period.
Consumer Rights in New Zealand
Nothing in this policy limits rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where those laws apply.
Plain-Language Commitment
We provide clear outcomes for each request and explain any decline with practical next steps.